You Asked, We Answered
What's your shipping policy on retail & wholesale?
We handmake ALL orders from scratch here in Hendersonville NC! So, case by case, Wholesale Account orders have an estimate of 3-10 business days from time of order to the time of ship date. (All retail orders have an estimate of 1-5 business days) We ship with FedEx Ground or USPS on all shipments. Shipping is calculated by weight and dimension, and Handling Fee. We are happy to deliver to our fellow WNC businesses! Candy Cakes Bath Bakery charges a $30 fee for all Local Deliveries. (Including Asheville,Greenville, Hendersonville) There is no charge for pick up at our location in Hendersonville. We cannot Deliver/Ship an order until we have all necessaryforms (Completed Client info form, Resale Certificate/Tax Id Form, Payment Term agreement).
What ingredients do you use? Are your products All Natural?
YES, we are Chemical FREE!
This is a complete list of ingredients-For all products!
(Ingredients & amounts vary depending on item.)
Do you accept returns?
Candy Cakes Bath Bakery does not presently issue refunds. We custom make every order for each and every customer, wholesale and retail. Damaged or defective products may be returned within 7 calendar days of the date you received the item to be exchanged or replaced. To be eligible for an exchange, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. If you have any damaged items please notify us within 48 hours, and provide pictures of damaged items, shipping and handling/packing materials to Candy Cakes Bath Bakery via email at to be eligible for a replacement/exchange. We do not send replacements out, without first receiving pictures via email. We do not send replacements out, without first receiving pictures via email.
Do the products arrive exactly exactly as shown in the pictures?
What forms of payment do you accept??
Cupcake Liners & Ribbon colors are subject to change, depending on availability! Don't worry! they will still look fabulous!
Square, VISA, MASTERCARD, AMEX, &DISCOVER.
For orders that are shipped, payments must be made prior to shipping. Orders that are delivered can be paid at the time of delivery., For all Net Term accounts,payment is due by specified date on invoice. Invoices must be paid by check or credit card (Square). Net terms are not always available, please apply to
email@example.com. Net terms subject to down payment.